Robotics and the future of customer service

The customer service industry is seeing a potential in robotics and tech companies have been developing robots for a lot of businesses today from manufacturing to service providers, just to name a couple.

According to tech-intelligence firm Tractica, the customer service robot industry is estimated to be worth $88 million by 2022. The annual supply of humanoid and non-humanoid robots has increased in 2016 to 2,730 units and around 4,800 by 2022.

Top IT companies agree that robotics is going to be the wave of the future for the customer service industry. Artificial intelligence’s far-reaching and dynamic capabilities allow it to be trained for effective customer service handling, regardless of location whether it’s IT support Virginia or IT-managed support service in California, the possibilities are endless.

Market competition and service digitization
Businesses thrive on competition and it is about getting the biggest share of the market. But how can one be a step ahead of the competition? It is about having the most innovative and up-to-date processes to enhance efficiency and productivity.

This is where service digitization comes in. The future of businesses rests on the advancements of artificial intelligence for customer service robots to drive efficiency and productivity- in a more profound and smart process.

Machine-learning processes for businesses will help it detect system errors and find the best ways to fix it. Business will have lesser burden on errors and operational processes less-managed by human with little to no intervention required.

Operational and customer service becomes automated, coupled with customer database management systems to enhance customer experience for support or after-sales service.

Customer behavioral analytics
With the advent of deep-learning capabilities driven by AI, neural networks for customer service robots would be highly capable of collecting and sifting customer information and service history to provide businesses with customer behavioral patterns so that concerns and issues are addressed properly and judiciously.

Real-time behavioral data analytics can be a tremendous asset for customer service channels and would soon help business make improvements or changes to products and services without eating up too much time, effort and money in the process.

Service industry integration
It is without a doubt the dawn of artificial humanoids taking on the role of human counterparts, but in a more productive manner. Robots are now getting into mainstream work environments.

China-based retail giant Alibaba has equipped some of its biggest warehouses with smart robots to manage and handle inventory movement. In the US, retail chain Target is experimenting on robots to manage stock inventory as well and has created a concept store managed by customer service robots programmed for the tasks.

Robots are making an entrance to the future and experts are optimistic that it can be one of the finest innovations that enhance efficiency and productivity.